Refund & Cancellation Policy

Clear, fair, and transparent guidelines for course cancellations and refunds

1. Introduction and Scope

At Namma Coding Shaale, we strive to deliver high-quality technical education. This policy governs all course enrollments, cancellations, and refunds processed through our platform. It has been drafted to align with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 to ensure your rights as a consumer are fully protected.

2. Course Fees and Payment Terms

Course fees, including applicable taxes, are clearly displayed prior to checkout.
Full payment is required to confirm your enrollment and unlock course content, unless an installment plan is explicitly offered and selected.
Payments are processed securely via third-party payment gateways. We do not store your financial credentials.

3. Cancellation and Refund Eligibility

We understand that plans can change. Our cancellation windows are calculated based on the official, published start date and time of the enrolled batch.

a. Cancellation Before the Course Starts (7+ Days)

If you submit a valid cancellation request at least 7 full calendar days (168 hours) prior to the scheduled course start date, you are entitled to a 90% refund of the course fee paid. A 10% administrative deduction is applied to cover payment gateway and processing costs.

b. Cancellation Close to Start Date (Within 7 Days)

If you cancel less than 7 calendar days prior to the scheduled course start date, you are eligible for a 50% refund of the course fee paid. The remaining 50% covers the reserved seat and late-cancellation administrative costs.

c. Cancellation After the Course Starts

Once a course has officially commenced, the fee is generally non-refundable. However, exceptions are made for service-related deficiencies (see Section 5).

Time of Cancellation Request	Refund Amount	Deduction / Conditions
7 or more calendar days before start date	90% of paid fee	10% administrative deduction
Less than 7 calendar days before start date	50% of paid fee	50% late-cancellation deduction
On or after the start date	0% (No refund)	Subject to Section 5 (Service Deficiencies)

4. Failed Transactions and Billing Errors

You are entitled to a 100% refund with no deductions under the following circumstances:

Duplicate Payments: If you were accidentally charged twice for the same enrollment.
Failed Transactions: If your account was debited but the enrollment failed to process on our platform.
Billing Errors: If you were charged an incorrect amount due to a technical glitch.

5. Service-Related Complaints and Provider Cancellations

Your consumer rights are protected if we fail to deliver the promised services:

Cancellation by Us: If Namma Coding Shaale cancels a course entirely, you will automatically receive a 100% full refund.
Material Changes: If we significantly postpone the course start date or materially change the schedule/curriculum, you may opt-out and request a full refund prior to attending the rescheduled sessions.
Deficient Service: If the delivered course materially differs from the advertised curriculum, or if you face severe, unresolved technical issues preventing access to the platform, you may file a grievance. Validated claims of deficient service will be eligible for a prorated or full refund based on the investigation.

6. Non-Refundable Charges

Where legally permissible, the following are non-refundable:

Fees for digital materials or pre-recorded courses once they have been fully downloaded or accessed by the user.
Fees for fully completed one-on-one mentorship sessions.

7. How to Request a Refund

Submit your request in writing via email to nammacodingshaale@gmail.com.
Please include your Full Name, Enrolled Course, Payment Transaction ID, and Reason for Cancellation.

8. Review and Processing Timelines

Review: We will acknowledge your refund request within 48 hours and communicate approval or rejection within 5 business days.
Processing: Approved refunds are initiated by us within 2 business days of approval.
Crediting: Depending on your bank and original payment method (e.g., UPI, Credit Card), it typically takes 5 to 10 additional business days for the funds to reflect in your account. Refunds are strictly routed back to the original payment source.

9. Consumer Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you are dissatisfied with a refund decision or have any service complaints, you may escalate the matter to our Grievance Officer:

Grievance Officer: Ravichandran T S
Entity: Namma Coding Shaale
Email: nammacodingshaale@gmail.com
Phone: +91 91139 71166
Address: Bangalore, Karnataka, India

We commit to acknowledging consumer grievances within 48 hours and resolving them within 1 month from the date of receipt. Nothing in this policy restricts your statutory rights under applicable consumer protection laws.